Refund policy

Detector Experts offers a 30-day money back guarantee. If 30 days have gone by since you received your order, we are unfortunately unable to offer a refund or exchange.

Condition

For a full refund, items must be new, unused, unassembled and in the original unopened packaging, complete with the manufacturer's warranty and instruction manual.

If an item has been opened or used but is not damaged, we can still accept it within the 30-day window, less a 15% restocking fee. We are unable to accept returns after 30 days.

Faulty or incorrect items

If the return is the result of our error, or the item is defective out of the box, send it back within 14 days of purchase for an exchange and we will cover the shipping costs.

Non-returnable items

All sales of Tero Vido products and Nokta Invenio metal detectors are final. No returns or refunds are offered on these. Gift cards are also non-returnable.

Bundles and package deals

Items that came bundled with a detector must be returned in new condition together with the product they were bundled with. If a bundled item comes back opened or used but undamaged, a 15% restocking fee is deducted from the original item's price.

How to start a return

1. Email support@detectorexperts.com with your order number and the reason for the return, or call (214) 393-7076.
2. We will reply within 48 hours with return instructions and, where one is needed, a Return Merchandise Authorisation (RMA) number.
3. Pack the items securely and send them to the address we confirm, writing the RMA number on the outside of the box.

Please do not ship anything back before contacting us, and please do not send returns to the manufacturer.

Return address

Detector Experts
3901 Bestech Drive #200
Ypsilanti, MI 48197
United States

Return shipping

Except where the return is due to our error or a defective item, return shipping and insurance are your responsibility, and shipping costs are non-refundable. If your order shipped under a free shipping promotion, the original shipping cost is deducted from your refund.

If you are shipping an item worth more than $75, we recommend using a trackable service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

We inspect returns within approximately 48 hours of arrival and will email you to confirm receipt and whether the refund has been approved. Once approved, your refund is issued to the original payment method within 7 days. Depending on your bank or card issuer it may take a further 2 to 10 business days to appear on your statement.

If you have not received an approved refund after that period, please check with your bank and card issuer first, then contact us at support@detectorexperts.com.

Damaged or missing on delivery

Damage in transit is handled as a carrier claim rather than a return. Keep the original shipping carton and contact us immediately so we can file the claim. Missing item claims must be reported within five business days of delivery, and freight damage within 48 hours of delivery.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the item is received. If the item was not marked as a gift, or was shipped to the purchaser to pass on to you, the refund is issued to the original purchaser.

Contact

Questions about this policy: support@detectorexperts.com or (214) 393-7076.