Shipping policy

Shipping charges

Shipping is free on all items within the continental USA. For destinations outside the continental USA, add the items to your cart to see shipping charges.

Processing and dispatch

In-stock orders placed on a business day before 3:00 PM ET are generally shipped the same day, subject to verification. Orders placed on a Friday after 1:00 PM ET are processed the following Monday. Used items ship same day if received, processed and verified by 1:00 PM ET, Monday to Friday.

If there is a problem with your order you will receive an email within one business day.

Delivery times

Orders are delivered according to the shipping method selected at checkout. Please allow extra time for U.S. territories, P.O. boxes and military APO/FPO addresses.

Standard options:

Super Saver — 7 to 10 business days
Standard Shipping — 3 to 7 business days
UPS 3 Business Days
UPS 2 Business Days Air
UPS Next Business Day Air
USPS Priority Mail

Expedited services are shown at checkout at additional cost, subject to stock. Expedited shipping is not available to U.S. territories, P.O. boxes or military APO/FPO addresses.

P.O. boxes and military addresses

We ship to both P.O. boxes and military APO/FPO addresses. Please allow 6 to 8 weeks for delivery to APO/FPO addresses.

Signature on delivery

Most shipments require a signature. An adult must be at the address to receive and sign for the package. Packages cannot be rerouted or collected from UPS. If UPS cannot deliver, they may take the package to a UPS Access Point or reattempt delivery up to three times at their discretion.

If you need help arranging to receive your package, please contact us.

Oversize and freight deliveries

Items that must ship by truck because of size or weight generally take an extra day to dispatch, with average delivery of 7 to 10 business days. Rural and remote locations can take a little longer.

Truck deliveries are made by appointment, scheduled in advance. The carrier will contact you by phone or email to arrange it. An adult must be available to receive, inspect and sign for the merchandise. A rescheduling fee may apply to a missed appointment, subject to carrier policy.

Deliveries are made to the threshold of your location during standard business hours, Monday to Friday. White glove, inside, evening, early morning and weekend delivery can sometimes be arranged with the carrier at additional cost, but we cannot guarantee availability or cover that cost.

Truck delivery is not available to P.O. boxes, APO/FPO addresses, or outside the continental 48 states.

Damaged or missing items

Damaged in transit. Keep the original shipping carton and contact us immediately so we can file a damage claim with the carrier. Please do not send the merchandise back before doing this — it delays your replacement or refund.

Missing items. Missing item claims must be reported within five business days of delivery.

Freight deliveries. Inspect the item before signing. Check it is the correct model, operable and undamaged. Do not sign the delivery manifest until you have inspected it — once signed, we cannot file a damage claim with the carrier on your behalf and you are accepting the product as is. If there is damage, note it on the manifest, have the driver sign, and contact us within 48 business hours.

Order tracking

We email you a tracking number once your order ships. If you have an account with us, tracking also appears in your order history under Status & Tracking. If you do not have an account, contact us with your order number and we will look it up for you.

International shipping

We ship throughout the U.S. and Canada, and to over 200 countries worldwide where permitted by the manufacturer.

International shipments are subject to import fees, duties and taxes levied on arrival in the destination country, plus any brokerage or customs clearance charges applied by the carrier. These are the recipient's responsibility. We have no control over these charges and cannot predict them.

Because of international shipping costs, taxes and duties, we cannot ship an international order containing backordered items. We hold the order until everything is in stock. Contact us if you would prefer to cancel or change those items.

If an international shipment is refused or returned, any taxes, duties, customs fees, brokerage fees or shipping charges arising from that return are the customer's responsibility.

Hazardous goods

Items classified as hazardous goods cannot be shipped outside the USA and must travel by ground, in line with UPS hazardous materials service rules.

Order verification

Some orders are subject to verification before processing. To protect you against credit card fraud and identity theft, we may ask you to confirm that you are the cardholder, or that the order and shipping details are valid. If your order requires verification you will be notified by email within one business day.

Questions

Email support@detectorexperts.com or call (214) 393-7076.